Frequently asked questions

No kayaking experience is needed, but moderate fitness is required for approximately three hours of paddling with stops. You must be comfortable around water and able to get in and out of the kayak.Everyone is different. If you are 55+ or have back, shoulder, hip, injury or mobility concerns, contact us before booking to discuss the conditions and your ability. Please do not drink alcohol before the tour.

The Nature Tour is for ages 10+. Each paddler under 18 must share a kayak with an adult; normally one adult is required per child. Contact us before booking about any exception, which depends on ages, ability and conditions.We use double kayaks. Solo travellers are welcome and may be paired with another paddler or use a single kayak, depending on group numbers. Maximum weights are 120 kg per person and 190 kg per double kayak.Bookings that do not meet age or adult-supervision requirements will be cancelled, with non-refundable booking and payment-processing fees deducted from the refund.

Your fully guided tour includes local wildlife, environment and history commentary, all kayak equipment and safety gear, and free tour photos. Free pickup and drop-off has limited seats; contact us before booking to arrange it.Bring: A bottle of water, a sunhat, sunglasses and sunscreen. Wear swimwear or clothes that can get wet. In winter perhaps a jacket or light jumper.Everything you bring can get wet, so only bring a camera or valuables if they are waterproof.Waterproof phone pouches are available to purchase.Free tour photo albums: https://www.flickr.com/photos/191059065@N08/albums

Wind and tides affect where we paddle, so routes and stops change to suit the conditions. Wildlife sightings vary with the season, tide and route and are not guaranteed. Call us if you are unsure about the forecast or your fitness.If we cancel the tour, you receive a 100% refund. Customer cancellations within 48 hours of departure incur a 100% cancellation fee. More than 48 hours’ notice incurs an administration charge of 10% of the total booking fee. We encourage travel insurance for unforeseen circumstances.